Trident 78 Console

Trident Audio Developments Limited Warranty Statement

The following outlines the warranty periods for  The  Trident Analogue console.  All extended coverage is based on the timely registration of said products within the  30  days of purchase to the original purchaser  from  the date  of  Proof  Of  Purchase.  Proof of purchase is the original  Bill  Of  Sale or Sales Invoice from an authorized dealer. 

Inquire about extended warranty.

Trident  Audio  Developments  is  covered  by  a  limited  warranty  against  defects 

in  materials  and  workmanship  (parts  and  labor)  for  a  period  of  Two  (2)  Years from the date the unit is sold to the Dealer or original purchaser only. 

Receive  an  additional  free  year  warranty  covering  parts  and  labor  with  the registration of your console!

Acceptable registration is met by filling out online the warranty registration, along with a  copy of the original sales receipt as proof of the original date of purchase.  tridentaudiodevelopments.com/product-registration 

The terms and conditions of this limited warranty are:

1.  The  warranty  applies  to  Trident  Audio  Developments  purchased  from  Trident Audio  or  authorized  Trident  Audio  dealers.  The  authorized  dealers  of  Trident Audio  products  are  listed  at  each  brands  websites,  or  on  the  main  page  at tridentaudiodevelopments.com

2.  The  warranty  covers  any  defects  in  materials  and  workmanship,  and  is limited  to  the  repair  or  replacement  of  the  original  registered  product.  In  its sole  discretion,  Trident  Audio  may  either  repair  or  replace  the  product  with a  product  of  the  same  model,  or  replace  the  product  with  a  new  model  of  a similar specification, when the same model is no longer available. 

3.  The  warranty  does  not  cover  any  of  the  following:  damage  caused  by  the user;  spillages  or  moisture  damage;  neglect,  abuse  or  misuse,  including  but  not limited  to  the  failure  to  use  the  products  for  its  normal  purpose  in  accordance with  the  manufacturer’s  instructions  for  use,  failure  to  properly  maintain  the product  in  accordance  with  the  manufacturer’s  instructions,  and/or  the  failure to  use  the  products  in  accordance  with  the  manufacturer’s  specifications; normal  wear  and  tear;  use  of  products  with  incompatible  or  faulty  equipment; unauthorized  modifications;  repairs  conducted  by  unauthorized  persons  or service  center’s;  the  model  and/or  serial  number  being  altered,  removed  or made  illegible;  accidents;  or  acts  of  God  or  any  cause  beyond  the  control  of Trident  Audio. 

It  does  not  cover  damage  caused  by  connecting  to  improper power  voltage  supply,  cosmetic  defects,  such  as  paint  finish, and  general wear  and  tear. All consumables items  such  as  fuses,  meter  bulbs  and  component  shelf  life  on  pots,  faders  and switches are covered by a 90 day limited warranty. Products sold in AS IN, B Stock, or DEMO model condition are not covered.

4. The  warranty  is  applicable  to  the  original  purchaser  throughout  the  warranty period  as  stated  above  or  until  original  owner  resells  product.  If  a  unit  is received  for  warranty  repair,  and  after  complete  examination  and  testing,  no problem  is  found  with  the  unit,  customer  will  be  charged  for  time,  labor,  and return  shipping  costs,  presuming  initial  user  error  falsely  caused  the  unit  to be determined faulty, or no fault was found. 

5.  The  warranty  does  not  affect  any  statutory  rights  the  original  purchaser may  have  in  accordance  with  the  law  applicable  in  the  jurisdiction  where the  product  was  purchased,  or  any  rights  the  original  purchaser  may  have against  the  authorized  dealer  pursuant  to  their  original  purchase  agreement.  

6.  Any  claim  pursuant  to  this  warranty  from  the  date  of  purchase  of  any  Trident Audio  Developments  product  must  be  returned,  together  with  the  original proof  of  purchase,  to  the  authorized  Trident  Audio  reseller  that  sold  the product,  or  to  the  Trident  Audio  service  center  in  either  the  USA  or  the  UK. All  returns  to  Trident  Audio,  Trident  Audio  UK  or  any  Trident  Audio  Service Center  must  be  in  the  original  packing,  accompanied  by  the  issued  Repair Authorization,  and  must  be  shipped  to  the  address  specified on  the  Return Authorization  via  insured  freight  at  the  customer’s  own  expense.  Factory original  packaging  can  be  ordered  from  Trident  Audio if the original has been thrown away.  Customer  will  be charged  for  new  factory  original  packaging  if  customer  fails  to  ship  product to  Trident  Audio  in  the  original  factory  packaging.  Trident  Audio  will  not  pay for express or overnight or other special service delivery. 

7.  Once  the  product  has  been  received,  the  authorized  Trident  Audio  service center  will  assess  the  warranty  claim  and  arrange  to  either  repair  or  replace in  accordance  with  the  warranty  procedure  prescribed  by  Trident  Audio  for their  authorized  service  center  network.  The  warranty  replacement  will  be conducted  by  the  authorized  Trident  Audio  service  center  as  promptly  as possible  and  within  a  reasonable  time  from  the  date  of  submission  of  the warranty  claim pending pandemic conditions.   In  all  circumstances,  a  claimant  under  this  warranty  will  be  liable for  all  costs  in  delivering  their  Trident  Audio  brand  product  to  the  authorized service  center  for  warranty  replacement,  and  for  all  costs  in  collecting  the repaired/replacement  Trident  Audio  product  from  that  authorized  Trident Audio  service  center no matter what the distance may be.    Trident  Audio  service  center  may  waive  the  cost  of return shipping after full inspection to determine cause of warranty. 

8.  Trident  Audio  will  not  accept  any  warranty  replacement  without  the  original proof  or  purchase  of  the  Trident  Audio  product,  and  without  the  registration of  the  Trident  Audio  product  within  30  days  of  purchase  by  mail,  or  online.  It is  the  original  purchaser’s  responsibility  to  keep  the  original  proof  or  purchase safe  at  all  times,  as  Trident  Audio  is  not  obliged  to  provide  a  replacement  of the original proof or purchase. 

9.  The  warrantor  assumes  no  liability  for  property  damage, lost income,  or  any  other  incidental or consequential damage whatsoever which may result from failure of this product and it’s use. 

10.  A  Trident  Audio  product  that  was  not  purchased  through  an  authorized and  legitimate  sales  channel  is  considered  “Grey  Market”.  Warranties  for  Trident Audio  Products  purchased  outside  the  USA  will  be  covered  by  Trident  Audio UK  for  that  specific country  or  region,  or  by  local  Trident  Audio  distributors. Trident Audio product originally sold to the USA market and consequently resold  overseas  forfeits  its  warranty.  American  Trident  Audio  Dealers  are  forbidden to  export  Trident  Audio  Products.  Non-American  dealers  are  forbidden  to export  to  the  USA.  “Grey  Market”  purchases  are  not  covered  by  any  warranty. In  the  case  that  a  Trident  Audio  Product  must  be  returned,  it  should  be  returned to  the  original  place  of  purchase,  or  the  Trident  Audio  factory,  with  proper return  authorization.  Returns  from  outside  the  USA,  customer  shall  adhere  to specific shipping,  customs,  and  commercial  invoicing  instructions  given  with the  Return  Authorization.  Trident  Audio  will  not  be  responsible  for  transportation costs, Duties  or  customs  fees  related  to  any  importation  or  re-exportation  charges whatsoever. 

11.  Trident  Audio  shall  not  be  liable  for  damages  of  the  Trident  Audio  product  arising  out  of  the  use  or  inability  to  use the  Trident  Audio product insofar as allowed to be disclaimed by law in the jurisdiction where the Trident  Audio product was purchased. 

Governing Laws

Any dispute, controversy, or claim arising out of or relating to this Agreement shall be decided by arbitration in Los Angeles, California, in accordance with the rules of the American Arbitration Association(the “Association) then in effect. Any award rendered by the Association shall be final, binding, and not subject to appeal, and may be enforced by any court of competent jurisdiction.

For Tech Support and Repair Authorisation, please contact:

US Service & Sales

1845 W. 169th Street Gardena, CA  90247

+1 (310) 323-9050 

support@tridentaudiodevelopments.com